Term & Conditions

Excess Time Policy

1. For reservation 1x24 hours before the lease period of use.
2. Before use make payment in advance and coordinate with team Agungrent.
3. Our retail team reserves the right to adjust price on certain event without prior notice.
4. Service Type (package) less than 24 Hours does not exceed hour 00:00 on that date.

Additional Hour Policy

1. Excess Usage (Additional hour) will be charged (add hour x 15% from base fare amount) directly to the consumer, with the following conditions :
   • An excess of 1 to 15 minutes will be rounded down to the previous hour.
   • An excess of 16 to 59 minutes is rounded up to the following hour.
2. Excess usage fee delivered to driver of Supreme rent in accordance with the amount of usage, payment made in cash.
3. Consumers will get additional receipts for the payment excess usage.

User Policy

1. Package price includes 10% VAT unit and driver. Fuel, toll and parking are the consumer's responsibility .
2. The use of start and end fuel should be the same.
3. The package price does not include a tour ticket.
4. If the user exits the city (from the initial city selected) then will be in the packet out of town according to the prevailing prices in the city (confirmation with Agungrent retail team) and the difference (additional cost) will be charged directly to the consumer.
5. For Jakarta areas is called out of town if the usage passes JABODETABEK area with the fllowing restrictions :
   • South : Ciawai, Cisarua, Jasinga, Leuwiliang, etc.
   • East : Karawang, Cikampek, Dawun Toll, Subang, etc.
   • West : Cilegon, Serang, Merak, etc.
6. For the urban areas (other than Jakarta) is called out of town if it exceeds 70 km from the selected city at the begining of the reservation.
7. Out of town usage must be notified / confirmed in advance of Agungrent retail team and will be charged outside city and stay for out town (Out of Town), excluding overnight lodging overnight stay (OLC) fee every night.
8. For airport pickup we will paging the customer's name (in accordance with the name stated in the reservation).
9. Under certain conditions, Agungrent can replace the vehicles that have been ordered with a vehicles of the same type or one level above it (no additional charging required) subject to unit availability without prior notice.
10. Where necessary Agungrent will request additional consumer identity for documentation purposes.
11. Agungrent reserves the right to cancel the lease if the consumer is deemed not to qualify as a tenant.
12. Loss and damage of goods during the trip outside the responsibility of Agungrent.
13. Consumers are required to fill in the driver's work schedule (Timesheet) and sign it for later submitted to the driver.
14. We provide 24 Hour Emergency Call and Services 021-4253008 service.
15. If there is a change of schedule and location pick up consumer must provide information to the Agungrent retail team 1x24 Hour.

Cancellation Policy

1. Cancellation submitted over 2 hours before pick-up time will be charged to 20% of the total cost.
2. Cancellation submitted 2 hours or less before pick-up time will be charged full of total cost.
3. Process return cancellation within 14 working days.